Refund policy
REFUND, RETURN, AND EXCHANGE POLICY
At Jade Jewelry, we want every customer to be satisfied with their purchase. Please review the following conditions before requesting a return or exchange.
7-BUSINESS-DAY PERIOD
Requests for returns or exchanges must be submitted within seven business days after the order is delivered.
To begin a request, contact Jade Jewelry at jadejewelry2023@gmail.com or 448-240-3284. Items sent without prior authorization may not be accepted.
ITEM CONDITIONS
To qualify for an exchange or store credit, the item must:
• Be unused and unworn.
• Be in perfect condition.
• Have no scratches, alterations, damage, or signs of wear.
• Include its original tags, packaging, and accessories.
• Include the order number or proof of purchase.
Jade Jewelry reserves the right to inspect the item before approving the request. Items that do not meet these conditions may be returned to the customer.
NO MONETARY REFUNDS
Jade Jewelry does not issue refunds to the original payment method.
When an eligible return is approved, the customer may exchange the item for another product or receive store credit to use on a future purchase.
If the replacement item has a higher price, the customer must pay the difference. If it has a lower price, the remaining approved balance will be issued as store credit.
PERSONALIZED PRODUCTS
Personalized, engraved, made-to-order, or specially modified products are final sale and cannot be returned or exchanged.
If a personalized product presents a verified manufacturing defect covered by the warranty, Jade Jewelry will repair it at no additional cost.
QUALITY WARRANTY
Our jewelry includes a manufacturing warranty of 30 to 45 days, depending on the product.
This warranty covers verified manufacturing defects only. It does not cover:
• Normal wear and tear.
• Scratches, dents, broken chains, or accidental damage.
• Damage caused by misuse, impact, pressure, chemicals, water, perfumes, creams, or improper storage.
• Loss of stones caused by impact or improper handling.
• Unauthorized repairs, alterations, or resizing.
• Loss, theft, or improper care of the piece.
The item must be inspected by Jade Jewelry to determine whether the issue is covered by the warranty.
SHIPPING COSTS
Return instructions and applicable shipping costs will be communicated when the request is approved. Original shipping charges are nonrefundable unless the return is caused by an error by Jade Jewelry or a verified manufacturing defect.
FINAL SALE ITEMS
Personalized items, gift cards, items altered at the customer’s request, and products specifically identified as final sale cannot be returned or exchanged, except when required by applicable law.
CANCELLATIONS
Cancellation requests must be submitted before the order enters preparation, production, personalization, or shipping. We cannot guarantee cancellation once processing has begun.
CONTACT
To request an exchange, store credit, or warranty evaluation:
Email: jadejewelry2023@gmail.com
Phone: 448-240-3284
Hours: 8:00 a.m. to 7:00 p.m.