Shipping policy
SHIPPING POLICY
At Jade Jewelry, we carefully prepare every order so that your jewelry arrives safely and in excellent condition.
ORDER PROCESSING
Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability and whether the item is ready to ship or requires customization.
Personalized or made-to-order products may require additional production time. The estimated time will be communicated in the product description or when the order is confirmed.
SHIPPING COSTS AND DELIVERY TIMES
Available shipping methods, costs, and estimated delivery times will be displayed at checkout based on the delivery address.
Delivery times are estimates and begin once the order has been shipped. They do not include processing or production time.
ORDER TRACKING
When tracking information is available, the customer will receive a confirmation with the tracking number at the email address or telephone number provided during checkout.
CORRECT SHIPPING INFORMATION
The customer is responsible for verifying that the name, address, apartment or unit number, city, state or province, postal code, and telephone number are correct before completing the order.
Jade Jewelry is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer. Additional shipping charges may apply if an order needs to be reshipped.
DELAYS
Once the package has been delivered to the shipping company, delivery may be affected by weather conditions, high-volume seasons, transportation interruptions, or other circumstances beyond Jade Jewelry’s control.
Although we will assist the customer whenever possible, Jade Jewelry cannot guarantee an exact delivery date.
LOST OR STOLEN PACKAGES
If the tracking information shows that the package was delivered but the customer cannot locate it, the customer must contact the shipping company and Jade Jewelry as soon as possible.
Jade Jewelry is not responsible for packages lost or stolen after the shipping company has marked them as delivered to the address provided in the order.
DAMAGED PACKAGES
If an order arrives damaged, the customer must contact us immediately and provide photographs of the packaging, shipping label, and product. The item and all original packaging must be kept while the case is evaluated.
INTERNATIONAL ORDERS
If international shipping is available, the customer is responsible for any customs duties, taxes, or import charges required by the destination country. These amounts are not included in the product or shipping price unless otherwise indicated.
CONTACT
For questions about an order or shipment:
Email: jadejewelry2023@gmail.com
Phone: 448-240-3284
Hours: 8:00 a.m. to 7:00 p.m.